Steigelman & Associates

All best practice companies have one thing in common - Strong Leadership.  We can provide you with Leadership & Management programs to strengthen your formal and informal leaders.

Curriculum examples:

• Meeting Skills
• Situational Leadership
• Time Management
• Effective Coaching Skills
• Facilitation Skills
• Empowering Employees
• Coaching and Counseling Employees
• Feedback Skills

• New Hire Orientation
• Work Process Flows
• Performance Systems
• Recognition Programs
• Peer Coach Programs
• Quality Control Processes
• Team Based Cultures
• Situational Analysis

We provide all levels of customer service training.  Everything from 1000 person call centers to a receptionist in an office.  From entry level skills to the seasoned employee dealing with high level customer situations.

 Custom Developed or Off the Shelf

• Customer Service Skills
• Handling Difficult Customers
• Phone Skills
• Negotiation Skills
• Sales Skills
• Communication Styles
• Building Relationships
• Delivering Difficult Messages

Our trainers will develop a custom team building event to address any opportunity.  Everything from a full day session to a quick hour meeting.  From the fun to the serious. From simple learnings to complex issues.

Our team of curriculum developers and facilitators will design and deliver a world class training course that meets your organization’s individual needs.  Everything from technical training to soft skill development.